Refund Policy

Refund Policy
We are committed to complying with Australian Consumer Law. If a product or service you purchase has a major problem, you are entitled to a refund, replacement, or repair. A major problem includes:

• A product that is unsafe, significantly different from its description, or unfit for its intended purpose.

• A service that fails to meet the agreed terms or cannot be fixed within a reasonable time.

For minor issues, we will provide a free repair or replacement.

Change of Mind
We do not offer refunds for change of mind unless stated otherwise. If we do, this will be clearly displayed at the point of sale or on our website. For example, we may offer exchanges or store credit within 7 days of purchase, provided the item is unused and in its original packaging.

Proof of Purchase
Please retain your receipt or proof of purchase, as it is required for all refund, exchange, or repair requests.

This policy does not override your rights under Australian Consumer Law.

This example ensures compliance by acknowledging consumer guarantees and clearly outlining the terms for refunds, replacements, and repairs.